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Service NSW app to include a QR code for COVID Safe customer check-in.

Tuesday 11, Aug 2020

Service NSW app is being updated to include a QR code that allows customers to check-in quickly and efficiently at hospitality venues across NSW. The aim is to help contact tracers quickly access customer contact details and keep people safe.

A trial will be conducted at hospitality venues in Dubbo and those owned by Merivale from this week, prompting customers to use the Service NSW app to check-in on arrival.

Minister for Customer Service Victor Dominello said the technology would make life easier for business and customers.

“Digital record-keeping is a no-brainer – it’s safer, saves time and helps officials for contact tracing purposes,” Mr Dominello said.

“Any registered COVID Safe business will be issued a unique QR code which customers can scan using their Service NSW app. It will also be used for customer and staff check-ins in over 100 Service NSW Centres across the state."

“This automatically captures the date, time and location, and securely stores them on a Service NSW database for 28 days for the sole purpose of COVID tracing in the event of an outbreak.”

The purpose of the trial is to test and refine the technology to ensure it delivers the best experience for customers and businesses while aiding the work of the NSW Health contact tracing team.

More than five million customers have a MyServiceNSW Account and approximately 1.7 million customers already have the Service NSW app on their mobile phone.

NSW businesses are reminded to complete a COVID-safety planregister their business as COVID-safe and observe the health advice regarding physical distancing, hygiene and staying home if unwell. For the latest health and Government advice visit, or find out more about the advantages of using QR codes for customer check in.